Shop Policies and Guidelines

COVID-19 Shopping
We are currently open for normal business hours, 10am to 6pm Monday through Friday, 10am to 5pm on Sunday and 24/7 online. We are limiting the number of customers in the store and doing precautionary temperature checks at the door. Face masks are mandatory and hand sanitizer is provided for use before entry. 

Exchanges
All plant sales are final. Exchanges and store credit options are available within 7 days for all unopened or unused items, receipt is required. We do not offer refunds.

Plant Care Questions
All of our staff are knowledgeable about a majority of tropical and arid varieties of plants, as well as general houseplant care. Feel free to ask us any questions, we are here to help. Pay us a visit, email us at info@crimsonhort.com or send us a direct message on Instagram with any plant or store info questions you might have.

Online Orders -- Local Pick Up
All online orders will be fulfilled within 3-4 days after your order is placed. Once you receive the notification your order is ready for pick up, please come to the store located at 4268 Piedmont Ave, within 3 days. If we have not heard from you after 3 days, we will consider the order abandoned. 

We will happily accommodate no contact pick up of your items. Please send an email to info@crimsonhort.com to set up a specific time you would like to arrive so we can bring your order outside to you. This way you do not have to come inside or wait in line to pick up your items.

Shipping
We currently offer shipping to the lower 48 United States only, and we work exclusively with UPS. We take every precaution to carefully package your items for safe transport. We are not liable for any damages that occur in transit, if there are delays in delivery, or if your package does not show up. Contact UPS customer service directly with the tracking number any shipping issues, 1-800-742-5877.

Please make sure that someone is home to receive your order when you get the notification your order is out for delivery and please be sure to open the box immediately. Plants can suffer if left out in the heat or cold. Your plants will be tired from their journey and need to be exposed to light and if needed, watered upon arrival. Shipping is stressful for plants. Refrain from repotting for 14 days after it arrives to avoid any further stress. In order to ensure that your plant adjusts to your environment, place it in an appropriate location and refrain from relocating for at least two weeks. Don't be alarmed by a small amount of leaf loss - this is normal, and to be expected. In addition, some plants respond to stress by browning slightly at the leaf edges. Feel free to clip back any browned leaf tips. Please reach out if you have any questions or concerns, we are always happy to help. 

Special Orders and Holds
If you are looking for something in particular or if you see something on instagram that isn’t online, please send an email to shopmanager@crimsonhort.com and we can place the items on hold for you and set up purchasing options.