crimson horticultural rarities

frequently asked questions

AND STORE POLICIES

General store policies

All Plant, Skin Care and Self Care sales are final.

For all other items, exchanges and store credit options are available if returned to us within 7 days of receiving your order. We do not offer refunds. Items must be returned to us unopened and unused.

Customer pays all return shipping costs and shipping fees are non-refundable. If an item is returned to us damaged, the customer is responsible for the cost of the item.

We take every precaution to carefully package your items for safe transport. We are confident in our inspections and packing and are NOT LIABLE for any damage that occurs in transit.

Please follow your tracking number if your package has not arrived or if you notice damage to your package upon arrival and contact UPS customer support right away.

All Plant, Skin Care and Self Care sales are final.

Exchanges and store credit options are available within 7 days for all unopened or unused items, receipt is required. We do not offer refunds.

We are currently open for normal business hours, 10am to 6pm Monday through Saturday, 10am to 5pm on Sunday and 24/7 online.

Extra safety measures currently in place to assure the safety of our staff and customers:

• Hand sanitizer available at the door.
• Strict mask requirements.
• Regular sanitation of high-touch surfaces.
• COVID-19 vaccination is required for all Crimson Hort staff members.
• Bi-weekly COVID-19 PCR testing of all staff members.

return policy

All plant sales are final.

Plants are sold as-is and are non-returnable.

As plants are living items, Crimson Hort is not responsible for any declines in plant health once outside our care.

If you are picking up an online order or receiving a delivery, please fully inspect your items immediately upon receipt to assure that you are satisfied with your purchase.

If you need care assistant, we are always happy to assist you. All of our staff are knowledgeable about a majority of tropical and arid varieties of plants, as well as general houseplant care. Feel free to ask us any questions, we are here to help!

Pay us a visit, email us at orders@crimsonhort.com, or send us a direct message on Instagram with any plant care questions you might have!

All Skin Care and Self Care purchases are final.

Exchanges and store credit options are available within 7 of receipt for all unopened or unused items. Receipt is required for in-person returns.

We do not offer refunds.

We are not liable for any damages that occur in transit, if there are delays in delivery, or if your package does not show up.

Contact UPS customer service directly with the tracking number to for support with any shipping issues at 1-800-742-5877.

Shipping policies

We currently offer shipping to the lower 48 United States only. We take every precaution to carefully package your items for safe transport.

Shipping orders are packaged within two days of order receipt and shipped using your preferred shipping method selected at checkout.

All plant orders must be shipped using USPS Priority Mail to assure that they spend no more than three days in the mail.

Please make sure that someone is home to receive your order when you get the notification your order is out for delivery and be sure to open the box immediately.

Plants can suffer if left out in the heat or cold. Your plants will be tired from their journey and need to be exposed to light and if needed, watered upon arrival. Shipping is stressful for plants. Refrain from repotting for 14 days after it arrives to avoid any further stress. In order to ensure that your plant adjusts to your environment, place it in an appropriate location and refrain from relocating for at least two weeks.

Don't be alarmed by a small amount of leaf loss - this is normal, and to be expected. In addition, some plants respond to stress by browning slightly at the leaf edges. Feel free to clip back any browned leaf tips. Please reach out if you have any questions or concerns, we are always happy to help. 

We currently offer shipping to the lower 48 United States only. We take every precaution to carefully package your items for safe transport.

Shipping orders are packaged within two days of order receipt and shipped using your preferred shipping method selected at checkout.

All plant orders must be shipped using Priority Mail to assure that they spend no more than three days in the mail.

We take every precaution to carefully package your items for safe transport. We are confident in our inspections and packing and are NOT LIABLE for any damage that occurs in transit.

Please follow your tracking number if your package has not arrived or if you notice damage to your package upon arrival and contact your shipping carrier customer support right away.

We currently offer shipping to the lower 48 United States only, and work exclusively with UPS and UPS.

Please make sure that someone is home to receive your order when you get the notification your order is out for delivery and be sure to open the box immediately.

Plants can suffer if left out in the heat or cold. Your plants will be tired from their journey and need to be exposed to light and if needed, watered upon arrival. Shipping is stressful for plants. Refrain from repotting for 14 days after it arrives to avoid any further stress. In order to ensure that your plant adjusts to your environment, place it in an appropriate location and refrain from relocating for at least two weeks.

Don't be alarmed by a small amount of leaf loss - this is normal, and to be expected. In addition, some plants respond to stress by browning slightly at the leaf edges. Feel free to clip back any browned leaf tips. Please reach out if you have any questions or concerns, we are always happy to help. 

Local Delivery Policies

We currently offer local delivery for all online orders!

All orders are hand-delivered by our in house staff on Wednesdays and Thursdays between 3pm-6pm.

Please make sure to provide us with detailed delivery instructions in your order notes, including:
• Contact information of the recipient and a note if this order is a gift.
• Any special instructions on how to gain access to your building.
• The best way to reach you once we arrive at the delivery location.

We prefer curbside and lobby delivery at this time for the safety of you and our staff, so please be ready to retrieve your delivery once we arrive.

Our current delivery rates are as follows:

• 0 - 5 miles - $10 (free for orders over $75)
• 5 - 10 miles - $15.00 (Free for orders over $250)
• 10 - 25 miles $35.00 (Free for orders over $500)
• 25 - 40 miles $80.00 (Free for orders over $1,500)

All delivery distances are calculated from our Piedmont Avenue location at 4268 Piedmont Avenue, Oakland, California.

Unfortunately, Apple Pay cannot be used as a payment option when scheduling Pickup or Delivery. We are working hard to correct this problem, but our current platform unfortunately will default to shipping for all automatic checkout methods. Apologies for any inconveniences!

Unfortunately, at this time Gift Cards cannot be used as a payment option when scheduling a Delivery order.

If you would like to use a Gift Card to schedule a Delivery, please select "Pickup" at checkout and leave us a note in your Order Notes. We will happily send you a separate invoice to purchase delivery.

Apologies for any inconveniences! We are working hard to correct this problem!

Pickup Policies

All online orders are fulfilled at our Piedmont Avenue location at 4268 Piedmont Ave. Pickup orders are fulfilled in the order that they are received and will be ready for pickup within two days from purchase date.

You will receive an e-mail notification once your order is ready to be picked up.

Please pick up your items within 5 days of fulfillment. All orders not picked up within 5 days will be considered abandoned and you will be refunded for your purchase.

We will happily accommodate no contact pick up of your items. Please send an email to orders@crimsonhort.com to set up a specific time you would like to arrive so we can bring your order outside to you.

We will happily accommodate no contact pick up of your items.

Please send an email to orders@crimsonhort.com to set up a specific time you would like to arrive so we can bring your order outside to you. This way you do not have to come inside or wait in line to pick up your items.

Please pick up your items within 5 days of fulfillment. All orders not picked up within 5 days will be considered abandoned and you will be refunded for your purchase.

Unfortunately, Apple Pay cannot be used as a payment option when scheduling Pickup or Delivery. We are working hard to correct this problem, but our current platform unfortunately will default to shipping for all automatic checkout methods. Apologies for any inconveniences!

Special Requests and plant holds

If you are looking for something in particular or if you see something on instagram that isn’t online, please send an email to shopmanager@crimsonhort.com and we can place the items on hold for you and set up purchasing options. 

shop directory

order inquiries

ORDERS@CRIMSONHORT.COM

GENERAL INFO

INFO@CRIMSONHORT.COM

shop inquiries

SHOPMANAGER@CRIMSONHORT.COM

FLORAL DESIGN

FLORALS@CRIMSONHORT.COM
TEL: (510) 992-3359